Juliana Rios brings over 20 years of expertise in services and technology in finance and airline industries. Her experience covers business transformation, M&A, digitization, IT, and management of large-scale projects such as PSS migration. In her current role as Chief Digital and IT Officer she leads LATAM Airlines Digital transformation efforts whilst maintaining the applications and infrastructure of the company operating successfully. Before joining LATAM Airlines in 2015, Juliana was a senior executive at Banco Santander in Brazil heading the retail business strategy and customer experience. She led integration programs in Brazil, Italy and the Netherlands. Juliana holds a university diploma in business administration and a MBA in corporate management from IBMEC, Brazil.